Camp Kitty has compiled the following list of the most frequently asked questions for our pet sitting and dog walking services. If your questions are not answered here, please feel to contact our knowledgeable staff.
A: Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. We have NO black out dates! Our sitters are completely backed up by one of our other sitters in cases of emergency, illness or sitter vacations.
A: Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
A: We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
A: Prior to the consultation; you will need to fill out your online profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets. To get started please email us at campkittynj@gmail so we can send you an invitation to your online portal. We will review it to make sure we have availability and we will set up your meet and greet. We do ask that your pets are up to date on vaccinations. We need 2 keys so the sitter can have one and the other kept in a locked file cabinet at the office in case of emergency.
A: The initial consultation (meet n’ greet) is $45.
A: Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated.
A: Yes, we do. We do ask that you provide the bags.
A: We care for most animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.
A: No, All visits should be booked through your client portal or by emailing campkittynj@gmail.com. You can not be assured backup coverage if you do not book through Camp Kitty. You may have your sitter’s cell phone #, but please contact the office for bookings and cancellations. It is fine if you would like as a courtesy to let your sitter know you may not need a visit but please realize we do have a cancellation policy and it is not up to your sitter to give you a credit.
A: Pet Sitting and dog walking visits are generally between 7am to 9:00 pm. Other times can be arranged for an additional fee. Overnight visits are also available from 9:00 pm to 7:00 am. Our office hours are 9:00-5:00pm Monday-Friday.
A: We prefer to have the continuity of the same pet sitter each time. However, If the sitter is not available then a fully informed substitute sitter will be available for backup.
A: Our visits are approximately 30-60 minutes, depending on the needs of your pet. If you pet requires more time to acclimate to a new person feeding and walking them we do whatever it takes to make Fido happy! If you know that you would like your pet to have more social time please let us know at booking.
A: You want to know that your pets will be cared for just the way you specify. We will guarantee it every time! If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.
A: Kitty Bender, owner, has personally owned dogs, cats, birds, guinea pigs, fish, chinchillas, rabbits, geckos, chameleons, goats, a pony and horse and even chickens have been her pets. All our pet sitters are very caring, have pets of their own and a have huge love of animals. Camp Kitty is also a member of Pet sitters International and routinely keeps up with current pet care standards and health information.
A: No, we do require an initial consultation before taking care of your pets for the first time.
A: We feel all cats should be visited no less then once every 24 hours. This is or the health of your fur-baby. If you really feel you have a healthy cat, and prefer every other day visits, please talk to us on an individual basis.
A: Camp Kitty requests the name and phone number of a person living nearby. If the Camp Kitty pet care provider is physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This is pertaining to snow, ice, hurricanes, severe storms.
A: Yes, absolutely. We are happy to text updates, have brief telephone conversations and even send pictures!
A: Yes, we do. We pet sit 365 days a year. We do charge a holiday fee of $10-$20 extra per visit on the following holidays. New Years Eve, New Years Day, Easter, Mothers Day, Memorial Day, Fathers Day, Independence Day, Labor Day, Thanksgiving Day and day after, Christmas Eve (all day), Christmas Day and day after. On the following major holidays we charge for the weekend. These holidays are Easter, Memorial Day, Independence Day, Labor Day. This is a way for us to reward our pet sitters who are giving up their holiday time.
A: We do not board pets in our home. We do provide daily visits for your pets or we can stay overnight as well. We will customize a schedule to fit your pets needs. Your pets will be much happier in their own home stress free!
A: We offer an overnight visit from 9:00 pm to 7 am. Overnight visits give you peace of mind of knowing that your home is being looked after as well as your pets getting lots of extra attention. If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too! We can schedule extra visits too anytime your pets need them.
A: Our main service area is Hopewell Valley and we do have overnight sitters that cover all of the valley if we have availability.
A: We accept cash, check and Venmo .Your fees are due 2 days before your visits begin, except for holiday periods visits when we expect payment 14 days in advance. Payments not received prior to that start of a reservation may be cancelled.
A: No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. There will be no refunds
A: Camp Kitty Pet Sitting Services, 127 North Star Avenue, Hopewell, NJ 08525
A: In order to best serve your needs, the strict cancellation policy is follows:
Daily Walks will be charged in full if not cancelled before 6am. We do however understand that occasionally you may be sick and need to cancel the morning of your walk; in these cases there will be no charge if you let us know by 6am.
If you cancel visits more than 7 days in advance, other than holidays, there is no cancellation charge.
High volume periods (Spring break, June, July August as well as Thanksgiving and Christmas/New Years weeks: Cancellations 8-13 days prior will receive a 50% refund, 1-7 days prior there will be no refunds.
OVERNIGHT STAY CANCELLATION POLICY: Due to the exclusive nature of overnight bookings, our pet sitters must decline all requests for overnights that coincide with the dates you have booked. Therefore, we charge a $80 per night cancellation fee, if the job is cancelled 2 weeks or less prior to the job start.
A: No, as stated above, once service begins, there are no refunds or credits. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. Please understand that Camp Kitty carefully schedules our time to service you and our other clients.
A: We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a $25 trip charge plus the cost of the food. If an extra trip to your home is needed for an extra visit to feed your pets, that will be charged as well.